New support site

Samina Kabir

Hey there, thirdweb community!

We've been all ears, gathering your invaluable feedback and tuning into your needs for a more streamlined and efficient support experience. It's time to unveil something special we've been cooking up — the launch of our newly redesigned support site!

🌟 What's New and Awesome?

• Comprehensive Troubleshooting Articles: Find answers to common issues at your fingertips.
• AI-Powered Assistance: Our AI Assistant is ready to tackle those frequently asked questions.
• Resource Hub: All the resources you need within our community and our partners.
• Ticketing System: A direct, secure line to our Customer Success Team with escalated support for users on Growth or Pro plans.

👉 Take It for a Spin! Ready to experience the change? Visit our shiny new support site at https://thirdweb.com/support

We're giving our Discord a little bit of a different purpose too. We are transforming into a vibrant hub dedicated to you – our developer community in place of our current support hub. Here's what to expect:

• Regular Announcements: Stay updated with the latest from thirdweb.
• Ambassador Program: Our ambassador program will remain active, and we encourage you to join and up-level your web3 development skills.
• Community First: Our Discord remains a space for you to mingle, share your projects, help each other, and, of course, say hello!

We will be phasing out support given on Discord to the more streamlined and improved experience on our support site. We can’t wait for you to be part of these exciting changes.